PS4 Troubleshooting steps

Experiencing problems while gaming? We got you covered!

Why can't my PS4 connect to the internet or PSN?

  • A router power cycle can often help solve a number of connectivity issues.

    Try restarting your router and setting up your PS4 connection again using the ‘Easy’ settings. You may need to wait a couple of minutes for your router to fully restart

I have a strict NAT type

-Open the PSN Ports

If the basic connection troubleshooting steps haven’t solved the issue, you may need to open (forward) the PSN ports on your router. Ports act as endpoints between two connections, and opening the specific PSN ports can help direct the flow of internet traffic between your PS4 and PlayStation Network.

IMPORTANT: If you’re not sure what this means, or you don’t know how to open ports on your router, we strongly recommend speaking to your ISP or router manufacturer before changing any settings on your router.

Try opening the following ports on your router.

TCP: 80, 443, 3478, 3479, 3480

UDP: 3478, 3479

-Change your IP address from ‘dynamic’ to ‘static

Most ISPs assign dynamic IP addresses to their customers. This means the IP address can change periodically. Asking your ISP to change your IP address from dynamic to ‘static’ (where it always stays the same) can help achieve a more consistent and reliable connection with PSN services.

I'm Experiencing in-game Lag or Latency what is happening?

We recommend a minimum download speed of 2mb/s and upload speed of 500kb/ for playing online on PS4. Pause any downloads on your PS4 and head to [Settings] > [Network] > [Test Internet Connection].

Why Can't I Sign Into PSN Network?

Make sure your PS4 has the latest version of the System Software installed.

Your PS4 will need to be connected to the internet to do this, alternatively you will need to use a computer with internet access and a USB storage device.

Or while using a PS4

  1. First, make sure your PS4 is connected to the internet, and go to [Settings] > [System Software
  2. Update].The PS4 will now detect if there is an update available for the System Software. If there is, follow the on-screen instructions to download and install the update.

How can my network environment impact my settings?

Depending on the network environment you use, additional settings and items such as a proxy server, IP address, LAN cable or an access point might be necessary.